mazda black tie service
 

well i mentioned this a while ago, but i havn't really been able to get a good scan of the pic... damn newspaper articles

anyway, came over an advertisement showing those dealers that gained the mazda master dealer excellence award

one that stood out was Warren Ruprecht at Manning Valley Motors...

anyway i'll list the dealers, in no particular order:

John Davis Motors
Hornsby Mazda
Key Motors
Ringwood Mazda
Wippells Mazda
Grand Prix Mazda
Penfold Mazda
Graeme Powell Mazda
Mornington Mazda
Paradise Motors
Manning Valley Motors
Werribee Mazda
Penrith Mazda Centre
West End Mazda
Northside Mazda (I don't trust the guy... he looks weird)
Essendon Mazda

HOORAY FOR RINGWOOD MAZDA, IS THERE ANYTHING THOSE PATTERSON CHENY/PENFOLDS BOYS CANT DO?

I wonder what the criteria was?

customer compliments? lack of complaints? prompt service? sales?

goodness only knows!!

My Astina was originally purchased brand new from West End Mazda, I'm the second owner and bought it from a used car lot right next door on Parramatta Road.. :D

AP

Out of all the Mazda dealers in Sydney I paid a visit to, I thought Hornsby were the best and hence ended up buying my SP20 from there. West End were good too, Tom Kerr was alright, but the rest I went to were very average IMO (Artarmon, Waterloo, Brookvale).

So its good to see Hornsby and West End rewarded for their good service.

oh yeah, hornsby was my dealer, although second hand...

Although this may actually mean something related to what it should represent, it means very little to me.

Take for example a well known japanese new & second hand dealership in melbourne's west.
Has was year after year of "Dealer of the Year " awards. Several friends of mine have bought new cars from there & they throw in a set of mudflaps or a tank of juice if they complete the survey in a "glowing fashion".
Even if the service was good, doesn't mean their mechanics aren't rogues (not that I am saying that, as I've never has a service there).

Get what I am trying to say?

totally agree,
dad got his EL wagon from a ford dealer, 1st service he took it back the mechanic said he had a cracked head and it was gunna cost $2000. took it to another mechanic and all it needed was a new gasket

yeah, my mum bought a 96 barina from garry warren smith, and on its complimentary service (it was second hand-bought two years ago) they said that it needed a new steering box.

after considering this for a week or two, mum took it to a local mechanic who took a look and found that it needed power steering fluid! now wouldnt they have found that in the service?

no disrespect to the dealerships as such, but their is alot to be said of some of the workshops, and their" Factory Expertise"

I would take a secondhand car to a dealer for it's first service, they've seen the cars before and know where all the parts should be. Dealer solutions can be a little expensive, hence the awards for selling parts.
You'll always hear stories of dealers (every brand) charging too much or doing work that wasn't required, to their defence for the dealership to sell the cars the service department needs to toe the line with the manufacturer service schedules.

My mechanic has a (platonic) relationship with my car and doesn't do anything without explaining it to me first and getting my go-ahead.

Theoretically they should all do that. I used to have the guys at Bill Worner Mazda in Mittagong NSW ring me if anything was sus on the car. I remember when i asked them to have a look at my central locking as it wasn't working with the remote. They took the trim off and thought that it was a burned out motor and told me how much it would cost.. About 30 minutes later they rang back and said that a wire had just come loose. Money saved, happy camper. :D

I've since built up a good raport with the head service guy down here in Ballarat, so he now looks after my car.

AP

I once was neighbours with Barry Smith, of Barry Smith Mazda in Ballarat

well apparantly that thing was judged on the service departments also....

but remember the service department in most places are run as a separate business, and they too have to make a buck... hence fault finding at hornsby mazda costs $80 an hour, plus parts, plus labour....

not saying i know better than the dealer, but i've never found a good mechanic... they always stuff something up.... must just be me

Its not just you man,it happens to me all the time aswell :evil: But i dont give up until the problem is rectified :twisted:

haha, i wasted 150 at mazda, while they fault fonded my car.. nothing wrong.... grrrr

i decided there was water in the fuel, used ethanol to flush it out, and guess what!!!! no more problem....

mazda apparantly tested the fuel too!!!
i ripped through them shortly after

Well I bought my Astina from Grand Prix Mazda, the only Brisbane one listed, last October, great price and great service. I saw the add in the local paper last week, must admit, the dealer principal did not look comfortable in the black suit and tie.

none of them looked comfortable in the suits.... go figure!!

oooh 1300? thats not a capella is it?

No the Capella was bigger and had a 1500, or in the rotary version it was called an RX2, I have put in an Avtar which will give you a glimpse. The 1300 has the same basic body as the original R100 just a bit younger and 2door sedan

oook, sorry i couldn't find my bi-noc-u.lars in time!!! and to think i'm an optician pfft

the avatars get so distorted when you try to make 'em small!!!